At Beyond the Bag, we strive to provide an exceptional online shopping experience. If for any reason you are unsatisfied with your purchase or receive a faulty or damaged product, we offer a straightforward and customer-focused returns policy.
Conditions for returns & refunds:
- We gladly accept returns within 30 days of the order date.
- Items must be in their original condition, unused, unworn, and with all original tags and packaging.
- Proof of purchase must be provided.
- If the item does not meet the criteria above, the return may be declined, and the product will be returned to you.
- If a refund is granted, you will be refunded back to your original payment method or issued a store credit, depending on your preference. We will notify you via email once the refund has been processed.
process:
- To initiate a return, please email us at info@beyondthebag.com.au with your order details and photographic evidence of any faults or damage.
- Our team will review your request and respond within 1-2 business days with further instructions.
- Once we receive your returned item, please allow up to 5 business days for us to process your return.
faulty returns:
If you believe your item is faulty, please contact us at info@beyondthebag.com.au with images of the issue. We’ll investigate and work with you to resolve it promptly.
Conditions for Exchanges:
- Exchanges must be requested within 30 days of the order date.
- Items must be in their original condition, unused, unworn, and with all original tags and packaging.
- Proof of purchase must be provided.
- Exchanges are subject to stock availability. If the desired item is unavailable, we will offer a refund or store credit instead.
Process:
- To request an exchange, please email us at info@beyondthebag.com.au with your order details and the item you wish to exchange for.
- Our team will confirm the availability of your requested item and provide further instructions.
- Once we receive your original item, please allow up to 5 business days for us to process your exchange.
- If there is a price difference between the items, you will be required to pay the balance, or we will refund the difference if applicable.
Important Notes:
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked delivery service to ensure your item is safely returned.
- Items marked as FINAL SALE are not eligible for returns or exchanges.
